Connect Crisp and ManageEngine ServiceDesk Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Crisp
Choose an Action
Automatically do this!
- Request a new Action for ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of Crisp and ManageEngine ServiceDesk Cloud
Enable Integrations or automations with these events of Crisp and ManageEngine ServiceDesk Cloud
Actions
Send Note Message
Send a note message in a conversation.
Create Conversation
Creates a conversation.
Change Conversation State
Update the state of a conversation.
Search for a Profile
Search Crisp people profile using an email address.
Add Segments to Conversation
Add segments to a conversation.
Send Text Message
Send a text message to a user.
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Frequently Asked Questions
To start, connect both your Crisp and ManageEngine ServiceDesk Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in Crisp triggers actions in ManageEngine ServiceDesk Cloud (or vice versa).
Absolutely. You can customize how Crisp data is recorded in ManageEngine ServiceDesk Cloud. This includes choosing which data fields go into which fields of ManageEngine ServiceDesk Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between Crisp and ManageEngine ServiceDesk Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Crisp and ManageEngine ServiceDesk Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Crisp
Crisp is a messaging app that unifies your user communication from Crisp Live Chat, Email, Messenger, Twitter, and SMS into one platform
Learn MoreAbout ManageEngine ServiceDesk Cloud
ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.
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