Connect Customer.io and Zendesk Support
Integrate Customer.io with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List campaigns in Customer when New Organization Created or Updated in Zendesk Support
Create manual segment in Customer when New Organization Created or Updated in Zendesk Support
Delete a segment in Customer when New Organization Created or Updated in Zendesk Support
List campaigns in Customer when New Customer Created or Updated in Zendesk Support
Create manual segment in Customer when New Customer Created or Updated in Zendesk Support
Popular Customer.io + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Customer.io
When this happens...
Customer Events
Email Events
In-app Message Events
Push Events
SMS Events
Slack Events
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List campaigns in Customer when New Organization Created or Updated in Zendesk Support
Use this flowCreate manual segment in Customer when New Organization Created or Updated in Zendesk Support
Use this flowDelete a segment in Customer when New Organization Created or Updated in Zendesk Support
Use this flowList campaigns in Customer when New Customer Created or Updated in Zendesk Support
Use this flowCreate manual segment in Customer when New Customer Created or Updated in Zendesk Support
Use this flowDelete a segment in Customer when New Customer Created or Updated in Zendesk Support
Use this flowList campaigns in Customer when Tag Added To Customer in Zendesk Support
Use this flowCreate manual segment in Customer when Tag Added To Customer in Zendesk Support
Use this flowDelete a segment in Customer when Tag Added To Customer in Zendesk Support
Use this flowList campaigns in Customer when New Group Is Created in Zendesk Support
Use this flowSupported Triggers & Actions
Everything you can automate between Customer.io and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
Customer Events
Triggers when Events are performed on customer
Email Events
Triggers when Events are performed on Email.
In-app Message Events
Triggers when Events are performed on messages.
Push Events
Triggers when a push notification is drafted.
SMS Events
Trigger when an SMS delivery event happens (e.g., sent, delivered, failed, opened, clicked).
Slack Events
Triggers when a slack message is drafted, attempted, sent, clicked, failed or undelivered.
Do thisActions
Action is the task that follows automatically within your Customer.io integrations.
List campaigns
Returns a list of all of your collections, including the name and schema for each collection.
Create manual segment
Create a manual segment with a name and a description. This request creates an empty segment
Delete a segment
Delete a manual segment.
List All Tickets
Get all support tickets
Add Comment to Ticket
Adds a comment to an existing ticket.
Add Tags to Ticket
Adds multiple tags to an existing ticket by ticket ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Customer.io
Customer.io is a versatile marketing automation platform designed to help businesses create, send, and optimize targeted email campaigns. It enables users to engage with their audience through personalized messaging and automated workflows, ensuring effective communication and improved customer relationships.
Learn moreSimilar apps
About Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Customer.io and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Customer.io and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Customer.io triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Customer.io. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Customer.io and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Customer.io and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
