Integrate Decision Vault with tawk.to to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Search Matter in Decisionvault when Visitor Starts Chat in Tawk.to
PreCreate Matter in Decision Vault when Visitor Starts Chat in Tawk.to
Get Contacts for Matter from Decision Vault when Visitor Starts Chat in Tawk.to
Search Matter in Decisionvault when Chat Ends in Tawk.to
PreCreate Matter in Decision Vault when Chat Ends in Tawk.to
Start from a real workflow other teams are already running.
Decision Vault
When this happens...
tawk.to
Automatically do this!
Create Tawk.to Site
List Properties
Create Chat Widget
Search Matter in Decisionvault when Visitor Starts Chat in Tawk.to
Use this flowPreCreate Matter in Decision Vault when Visitor Starts Chat in Tawk.to
Use this flowGet Contacts for Matter from Decision Vault when Visitor Starts Chat in Tawk.to
Use this flowSearch Matter in Decisionvault when Chat Ends in Tawk.to
Use this flowPreCreate Matter in Decision Vault when Chat Ends in Tawk.to
Use this flowGet Contacts for Matter from Decision Vault when Chat Ends in Tawk.to
Use this flowSearch Matter in Decisionvault when New Chat Transcript Arrives in Tawk.to
Use this flowPreCreate Matter in Decision Vault when New Chat Transcript Arrives in Tawk.to
Use this flowGet Contacts for Matter from Decision Vault when New Chat Transcript Arrives in Tawk.to
Use this flowSearch Matter in Decisionvault when Ticket Created in Tawk.to
Use this flowEverything you can automate between Decision Vault and tawk.to.
When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a visitor begins a chat on the selected Tawk.to property.
Runs when an active Tawk.to chat ends for the selected property.
Runs when a new chat transcript is saved for the selected Tawk.to property.
Create a support ticket for a chat on the selected Tawk.to property.
Action is the task that follows automatically within your Decision Vault integrations.
Pull information for a given matter (by id).
Action creates a new matter and returns an invite link to send to the client.
Pull contacts for a given matter (by id).
Creates a new Tawk.to site and optionally emails simple setup instructions to add the chat box to your website.
Get a list of Tawk.to properties, optionally filtered by name, type, or whether they are enabled.
Creates a new chat widget for a selected Tawk.to property so visitors can message you.

Follow a simple walkthrough to create, test, and launch your first automation.
Connect your apps
Link the apps you want to automate.
Configure your workflow
Set up triggers, actions, and map your data.
Test & publish
Test your workflow and publish it.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.

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DecisionVault is a comprehensive platform designed to streamline and enhance decision-making processes for businesses and organizations. It offers tools and features that facilitate data-driven decisions, collaboration, and strategic planning.
Learn moretawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page.
Learn moreSign up for a free viaSocket account, then authorize both your Decision Vault and tawk.to accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Decision Vault and tawk.to as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach tawk.to. No coding required.
Yes. You can set up a workflow where Decision Vault triggers actions in tawk.to, and a separate workflow where tawk.to triggers actions in Decision Vault. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Decision Vault and tawk.to. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Decision Vault and tawk.to integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.