To start, connect both your deskdirector and remote accounts to viaSocket. Once connected, you can set up a workflow where an event in deskdirector triggers actions in remote (or vice versa).

Absolutely. You can customize how deskdirector data is recorded in remote. This includes choosing which data fields go into which fields of remote, setting up custom formats, and filtering out unwanted information.

The data sync between deskdirector and remote typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.