viaSocket
Integrations Deskpro Firedrop
Deskpro + Firedrop

Connect Deskpro and Firedrop to Build Intelligent Automations

Choose a Trigger

Deskpro

When this happens...

Choose an Action

Firedrop

Automatically do this!

Enable Integrations or automations with these events of Deskpro and Firedrop

Enable Integrations or automations with these events of Deskpro and Firedrop

Triggers

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

Request a new Trigger for Deskpro

Actions

Create Brand

Create Brand

Create a Breand in Deskpro

Create Ticket

Create Ticket

Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.

Create Organization

Create Organization

Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.

Find Ticket

Find Ticket

Retrieve tickets from Deskpro using a query string.

Find Organization

Find Organization

Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.

Add Message to Ticket

Add Message to Ticket

Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.

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Automate Instagram Comment Replies with Smart DMs

trigger
When
Default app icon
Instagram for Business
Instant Trigger
Do
getRandomCommentReplyFunction
cmntp4d3SwSR
IF
    • text is ai
      Workflow step icon
      ReplytoComment
      Workflow step icon
      Send a Private Reply
      Add Step
    • Is guide comment
      Workflow step icon
      ReplytoComment Guide
      Workflow step icon
      Send a Private Reply Guide
      Add Step
    • multi keyword match
      cmntdqJzLMYS
      Workflow step icon
      ReplytoCommentMultiKeyword
      Add Step
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Automate Expense Report Approvals via Slack & QuickBooks

trigger
app icon
app icon
app icon
app icon
When
Default app icon
Google Forms
Runs Every 15 Minutes
Do
Workflow step icon
Send for Approval
IF
    • Send for Approval accept
      Workflow step icon
      Create Entry of expenses
      Add Step
    • Send for reject
      Workflow step icon
      Mail for Rejection
      Add Step
Continue from here
Workflow step icon
Add Expense Details
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Automate Instagram DM Replies, Reactions, and Team Alerts

trigger
app icon
app icon
When
Default app icon
Instagram for Business
Instant Trigger
Do
convertTimestampToIST_Message_Time
Workflow step icon
Give Prompt and Get Structured Response
IF
    • has response
      Workflow step icon
      SendDMMessage
      Add Step
    • Notify team
      Workflow step icon
      SendMail
      Add Step
    • has react
      Workflow step icon
      SendDMMessage React
      Add Step
Continue from here
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Frequently Asked Questions

How do I start an integration between Deskpro and Firedrop?

To start, connect both your Deskpro and Firedrop accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Firedrop (or vice versa).

Can we customize how data from Deskpro is recorded in Firedrop?

Absolutely. You can customize how Deskpro data is recorded in Firedrop. This includes choosing which data fields go into which fields of Firedrop, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Deskpro and Firedrop?

The data sync between Deskpro and Firedrop typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Deskpro to Firedrop?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Deskpro and Firedrop?

Yes, you can set conditional logic to control the flow of data between Deskpro and Firedrop. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Customer SupportCRM
Learn More
Firedrop

About Firedrop

FireDrops by Flipkart is a pioneering platform that integrates Web3 technologies into the e-commerce landscape. It offers users interactive brand challenges, allowing them to earn Non-Fungible Tokens (NFTs) as rewards. These NFTs can be redeemed for discounts, traded in the marketplace, or used to access exclusive brand experiences.

eCommerce
Learn More

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