Connect Deskpro and Mastodon to Build Intelligent Automations
Choose a Trigger
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an Action
Automatically do this!
Delete Status
Post New Status
Search Post
Favourite a Status
Unfavourite Status
Reblog Status
Unreblog Status
Bookmark Status
Unbookmark Status
Mute Conversation
Unmute Conversation
Pin a Status
Unpin a Status
Update Status
Search Notification
Dismiss Notification
Create a List
Update List
Search List
Delete List
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
New Status Posted
Triggered whenever a new status is posted
Status Updated
Triggers whenever one of your statuses is edited or updated.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
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Frequently Asked Questions
To start, connect both your Deskpro and Mastodon accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Mastodon (or vice versa).
Absolutely. You can customize how Deskpro data is recorded in Mastodon. This includes choosing which data fields go into which fields of Mastodon, setting up custom formats, and filtering out unwanted information.
The data sync between Deskpro and Mastodon typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Deskpro and Mastodon. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Mastodon
Mastodon is a decentralized social media platform that allows users to create and join communities, share content, and engage in discussions. It offers a unique approach to social networking by providing a federated network where users can choose their own servers and have more control over their data and interactions.
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