Deskpro + Slack

Connect Deskpro and Slack to Build Intelligent Automations

Choose a Trigger

When this happens...

New Organization
New Person Added
New Ticket
New Task

Choose an Action

Automatically do this!

Send Message
Set Status
Send Interactive messages
Send Block/buttons/Intractive message using AI
View_open BlockKit Modal using JSON
Chat_update slack block or message using messageTs
Send a Message as a Thread
Add Reminder
Create Channel
Set Channel Topic
Send Private Channel Message
Create Private Channel
Get Thread Replies
Updates any Slack user’s profile
Edit Message
Find Public channel
Get Messages from Slack
Add User on Channel
Send Direct Message
Get all Channel Members
Get User Information by Email
Get User Complete Profile Details by ID

Ready to use Deskpro and Slack automations

Explore more automations built by businesses and experts

Automate Instagram Comment Replies with Smart DMs

When

Instagram for Business

Instant Trigger

getRandomCommentReplyFunction

cmntp4d3SwSR

- text is ai
  ReplytoComment
  Send a Private Reply
  Add Step
- Is guide comment
  ReplytoComment Guide
  Send a Private Reply Guide
  Add Step
- multi keyword match
  cmntdqJzLMYS
  ReplytoCommentMultiKeyword
  Add Step

Continue from here

View Template

Automate Expense Report Approvals via Slack & QuickBooks

When

Google Forms

Runs Every 15 Minutes

Send for Approval

- Send for Approval accept
  Create Entry of expenses
  Add Step
- Send for reject
  Mail for Rejection
  Add Step

Continue from here

Add Expense Details

View Template

Automate Instagram DM Replies, Reactions, and Team Alerts

When

Instagram for Business

Instant Trigger

convertTimestampToIST_Message_Time

Give Prompt and Get Structured Response

- has response
  SendDMMessage
  Add Step
- Notify team
  SendMail
  Add Step
- has react
  SendDMMessage React
  Add Step

Continue from here

View Template

Actions and Triggers

When this happensTriggers
A trigger is an event that starts a workflow.

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

Checks for any new ticket created

New Task

This trigger checks for newly created tasks in Deskpro.

New Message on a Channel

Triggers when new message was sent in a channel

New User Joined or Updated in Your Org

Triggers when a new user join workspace.

Do thisActions
Action is the task that follows automatically within your Deskpro integrations.

Create Brand

Create a Breand in Deskpro

Create Ticket

Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.

Create Organization

Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.

Find Ticket

Retrieve tickets from Deskpro using a query string.

Find Organization

Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.

Add Message to Ticket

Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.

We'll help you get started

Our team is all set to help you!

Know More About Deskpro and Slack Integrations

Integrating Typeform and Slack for Seamless Communication

Learn to integrate Typeform with Slack for efficient communication. Streamline your processes and boost team productivity with our comprehensive guide.

Know more

How to Integrate HubSpot Forms with Slack for Instant Alerts

Learn the step-by-step process to connect HubSpot Forms with Slack for immediate alerts. Streamline your communication and never miss important updates.

Know more

How viaSocket Works | A Complete Guide

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Know more

Step by step guides to integrate Deskpro and Slack

Frequently Asked Questions

How do I start an integration between Deskpro and Slack?

To start, connect both your Deskpro and Slack accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Slack (or vice versa).

Can we customize how data from Deskpro is recorded in Slack?

Absolutely. You can customize how Deskpro data is recorded in Slack. This includes choosing which data fields go into which fields of Slack, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Deskpro and Slack?

The data sync between Deskpro and Slack typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Deskpro to Slack?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Deskpro and Slack?

Yes, you can set conditional logic to control the flow of data between Deskpro and Slack. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

Customer Support CRM

Learn More

About Slack

Slack is a team Communication Platform. Focused on chat, apps and working with bots.

communication and collaboration tools.Notifications

Learn More

Connect Deskpro and Slack to Build Intelligent Automations

Choose a Trigger

Choose an Action

Ready to use Deskpro and Slack automations

Automate Instagram Comment Replies with Smart DMs

Automate Expense Report Approvals via Slack & QuickBooks

Automate Instagram DM Replies, Reactions, and Team Alerts

Actions and Triggers

When this happensTriggersA trigger is an event that starts a workflow.

New Organization

New Person Added

New Ticket

New Task

New Message on a Channel

New User Joined or Updated in Your Org

Do thisActionsAction is the task that follows automatically within your Deskpro integrations.

Create Brand

Create Ticket

Create Organization

Find Ticket

Find Organization

Add Message to Ticket

We'll help you get started

Know More About Deskpro and Slack Integrations

Integrating Typeform and Slack for Seamless Communication

How to Integrate HubSpot Forms with Slack for Instant Alerts

How viaSocket Works | A Complete Guide

Step by step guides to integrate Deskpro and Slack

Frequently Asked Questions

About Deskpro

About Slack

For SaaS

For AI Agent Builders

Support

Automation Experts

MCP

Compare

Company

Plans, Pricing and Offer

AI & Automation

When this happensTriggers
A trigger is an event that starts a workflow.

Do thisActions
Action is the task that follows automatically within your Deskpro integrations.