Connect Discourse and c2a to Build Intelligent Automations
Choose a Trigger
When this happens...
Fetch New Posts
Choose an Action
Automatically do this!
- Request a new Action for c2a
Enable Integrations or automations with these events of Discourse and c2a
Enable Integrations or automations with these events of Discourse and c2a
Triggers
Fetch New Posts
Retrieve posts created on the Discourse forum since the specified recent time (returns posts from the last N minutes).
Actions
Create Post
Add a post to Discourse — reply to an existing topic or start a new topic with a title and category.
Create Discourse User
Create a new Discourse user account with name, email, username, and password. Optionally activate and approve the account; returns confirmation or activation instructions.
Create Tag Group
Creates a new tag group in Discourse.
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Frequently Asked Questions
To start, connect both your Discourse and c2a accounts to viaSocket. Once connected, you can set up a workflow where an event in Discourse triggers actions in c2a (or vice versa).
Absolutely. You can customize how Discourse data is recorded in c2a. This includes choosing which data fields go into which fields of c2a, setting up custom formats, and filtering out unwanted information.
The data sync between Discourse and c2a typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Discourse and c2a. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Discourse
Discourse is a modern forum solution that facilitates community discussions, Q&A, and social interactions. It offers a range of features including real-time notifications, moderation tools, and customizable themes to enhance user engagement.
Learn MoreAbout c2a
The c2a system was created for Contact Center offices to support, automate calls and other communication channels.
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