Connect Document360 and request tracker to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Document360
Choose an Action
Automatically do this!
- Request a new Action for request tracker
Enable Integrations or automations with these events of Document360 and request tracker
Enable Integrations or automations with these events of Document360 and request tracker
Actions
Create a Document
Creates a new document
Update a Document
Updates the details of the document by it's id.
Know More About Document360 and Request Tracker Integrations
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Frequently Asked Questions
To start, connect both your Document360 and request tracker accounts to viaSocket. Once connected, you can set up a workflow where an event in Document360 triggers actions in request tracker (or vice versa).
Absolutely. You can customize how Document360 data is recorded in request tracker. This includes choosing which data fields go into which fields of request tracker, setting up custom formats, and filtering out unwanted information.
The data sync between Document360 and request tracker typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Document360 and request tracker. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Document360
Document360 is a knowledge base software that helps to create, collaborate, and publish a self-service knowledge base for your products or services with ease.
Learn MoreAbout request tracker
Request Tracker (RT) is an open-source, enterprise-grade ticketing system.
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