Connect Ecwid and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
New Order
Category Updated
Product Updated
Order Updated
Order Deleted
Customer Updated
Customer Deleted
Product Deleted
Category Deleted
New Discount Coupen
Discount Coupen Updated
Discount Coupen Deleted
Customer Group Updated
Customer Group Deleted
New Invoice
New Product
New Category
New Product Class
Product Class Updated
Product Class Deleted
Unfinished Order Updated
New Unfinished Order
Unfinished Order Deleted
Invoice Deleted
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Ready to use Ecwid and Zendesk Support automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when new customer is created.
New Order
Trigger when a new order is created.
Category Updated
Trigger when a category is updated.
Product Updated
Triggers when a product is updated.
Order Updated
Triggers when a order is updated.
Order Deleted
Triggers when an order is deleted.
Do thisActions
Action is the task that follows automatically within your Ecwid integrations.
Create New Customer
Create New Customer
Get Store Profile
Get existing store profile details
Create New Order
Creates a new order
Create New Product
Create a new product
Update a Product
Update an existing product by its product id.
Create Discount Coupon
Creates a discount coupon.
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Step by step guides to integrate Ecwid and Zendesk Support
Frequently Asked Questions
To start, connect both your Ecwid and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Ecwid triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Ecwid data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Ecwid and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Ecwid and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Ecwid
Ecwid by Lightspeed is a cloud online store builder which lets you instantly launch an online store on any website, Facebook page, or multiple sites simultaneously.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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