Connect EKM and Infobip to Build Intelligent Automations
Choose a Trigger
When this happens...
New Customer
New Order
New Product
Choose an Action
Automatically do this!
Send SMS Message
Create a Person
Create a Company
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Runs when a new customer is created.
New Order
Trigger when new order is created in your account.
New Product
Trigger when new product is created in your account.
Do thisActions
Action is the task that follows automatically within your EKM integrations.
Create Customer
Add a new customer to the EKM account.
Create Product
Add a new Product to the EKM account.
Update Product
Update the details of an existing product.
Send SMS Message
Send SMS message.
Create a Person
Create a new person profile with contact info and optional attributes.
Create a Company
Create a new company record in Infobip with optional details such as notes, country, region, account manager, customer stage, industry, VAT number, tags, and custom attributes.
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Frequently Asked Questions
To start, connect both your EKM and Infobip accounts to viaSocket. Once connected, you can set up a workflow where an event in EKM triggers actions in Infobip (or vice versa).
Absolutely. You can customize how EKM data is recorded in Infobip. This includes choosing which data fields go into which fields of Infobip, setting up custom formats, and filtering out unwanted information.
The data sync between EKM and Infobip typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between EKM and Infobip. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Infobip
Infobip offers omnichannel engagement solutions for businesses to simplify customer communication, enhance CX, and grow securely and reliably.
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