Connect EKM and Routee to Build Intelligent Automations

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EKM

When this happens...

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Routee

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Customer

New Customer

Runs when a new customer is created.

New Order

New Order

Trigger when new order is created in your account.

New Product

New Product

Trigger when new product is created in your account.

New contact added

New contact added

Start a workflow for each contact added to your Routee account.

Request a new Trigger for EKM

Do thisActions

Action is the task that follows automatically within your EKM integrations.

Create Customer

Create Customer

Add a new customer to the EKM account.

Create Product

Create Product

Add a new Product to the EKM account.

Update Product

Update Product

Update the details of an existing product.

List all Contacts

List all Contacts

Retrieve all the contacts of the account.

Create contact

Create contact

Create a new contact with name, mobile number, country code, and optional VIP flag.

Send an SMS

Send an SMS

Send a text message to the specified phone number.

Request a new Action for EKM

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Frequently Asked Questions

How do I start an integration between EKM and Routee?

To start, connect both your EKM and Routee accounts to viaSocket. Once connected, you can set up a workflow where an event in EKM triggers actions in Routee (or vice versa).

Can we customize how data from EKM is recorded in Routee?

Absolutely. You can customize how EKM data is recorded in Routee. This includes choosing which data fields go into which fields of Routee, setting up custom formats, and filtering out unwanted information.

How often does the data sync between EKM and Routee?

The data sync between EKM and Routee typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from EKM to Routee?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between EKM and Routee?

Yes, you can set conditional logic to control the flow of data between EKM and Routee. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.