Connect Freshchat Classic and Backlog to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Get all Activities
Get Space Logo
Get Space Notification
Get Space Disk Usage
Get all Projects
Get all Notifications
List all Teams
Get Space Licence
Get List of Recently Viewed Issues
List all Groups
List all Documents
List all Issues
List all User
Enable Integrations or automations with these events of Freshchat Classic and Backlog
Enable Integrations or automations with these events of Freshchat Classic and Backlog
Actions
Create a User
Add a new user to Freshchat.
Search a User
Find and get details of all users who meet your search criteria.
Create a Conversation
Start a new chat thread.
Search User
Search a user.
Get all Activities
Find all existing activities
Get Space Logo
Returns logo image of your space.
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Backlog accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Backlog (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Backlog. This includes choosing which data fields go into which fields of Backlog, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Backlog typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Backlog. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Backlog
Backlog is a comprehensive project management and collaboration tool designed to help teams organize their work, track progress, and collaborate effectively. It offers features such as task management, bug tracking, version control, and Gantt charts to streamline project workflows.
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