Connect Freshchat Classic and decision journal to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
- Request a new Action for decision journal
Enable Integrations or automations with these events of Freshchat Classic and decision journal
Enable Integrations or automations with these events of Freshchat Classic and decision journal
Actions
Create a User
Add a new user to Freshchat.
Search a User
Find and get details of all users who meet your search criteria.
Create a Conversation
Start a new chat thread.
Search User
Search a user.
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Frequently Asked Questions
To start, connect both your Freshchat Classic and decision journal accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in decision journal (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in decision journal. This includes choosing which data fields go into which fields of decision journal, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and decision journal typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and decision journal. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout decision journal
Decision Journal helps you to become a better decision maker by keeping track of your decisions and reviewing how they turn out.
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