Connect Freshchat Classic and Dust to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Talk to an Agent
Upload Document
Search Agent
List All Spaces
List All Data Sources
List All Documents
Ready to use Freshchat Classic and Dust automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Document Created
New or updated document alert
Do thisActions
Action is the task that follows automatically within your Freshchat Classic integrations.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
Talk to an Agent
Send a message to a Dust a gent and retrieve the answer.
Upload Document
Upload document to data source
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Dust accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Dust (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Dust. This includes choosing which data fields go into which fields of Dust, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Dust typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Dust. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Dust
Dust.tt is a comprehensive workflow automation platform designed to seamlessly integrate and manage data across various sources. It provides robust tools for automating document workflows, data management, and API integrations, helping businesses streamline their operations. Whether it's cloud storage, document handling, or real-time data syncing, Dust.tt allows users to efficiently manage data sources and automate processes to boost productivity.
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