Connect Freshchat Classic and Jira Software Cloud to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Find User
Find Project
Find Issue via JQL
Find Component
Add Comment to Issue
Add Watcher to Issue
Link Issues
Moves Issue to Sprint
Find Issue
Find Issue by Key
Create Issue
Ready to use Freshchat Classic and Jira Software Cloud automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Issue
Triggers when a new issue is created
New Issue (Via JQL)
Triggers when a new issue is added that matches some JQL
Updated Issue
Triggers when an existing issue is updated
Updated Comment
Triggers when a comment on a issue is updated
New Comment
Triggers when a new comment is added to an issue
Do thisActions
Action is the task that follows automatically within your Freshchat Classic integrations.
Create a User
Add a new user to Freshchat.
Search a User
Find and get details of all users who meet your search criteria.
Create a Conversation
Start a new chat thread.
Search User
Search a user.
Find User
finds an existing user
Find Project
Searches for a project by name or key
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Jira Software Cloud accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Jira Software Cloud (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Jira Software Cloud. This includes choosing which data fields go into which fields of Jira Software Cloud, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Jira Software Cloud typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Jira Software Cloud. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Jira Software Cloud
Jira Software Cloud is a powerful project management tool developed by Atlassian, designed to help teams plan, track, and manage their work efficiently. It offers a wide range of features including issue tracking, agile project management, and customizable workflows to streamline collaboration and productivity.
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