Connect Freshchat Classic and Livestorm to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Create Session
Remove Session
Remove Registrant
Remove Event
Update an Event
Update an Session
Create Event
Ready to use Freshchat Classic and Livestorm automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Registrant
Triggers when a new participant register for an Event
Registrant Attended
Triggers when a registrant attended an Event Session that just ended
Registrant Didn't Attend
Triggers when a registrant didn't attend an Event Session that just ended
Registrant Watched Reply
Triggers when a registrant has watched an replay of an Event Session
Session Created
Triggers when a session is created
Session Started
Triggers when an Event Session starts
Do thisActions
Action is the task that follows automatically within your Freshchat Classic integrations.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
Create Session
Create an Event Session
Remove Session
Deletes a Session
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Livestorm accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Livestorm (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Livestorm. This includes choosing which data fields go into which fields of Livestorm, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Livestorm typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Livestorm. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Livestorm
Livestorm is an end-to-end engagement platform that enables you to connect, engage, and capture actionable insights in one place.
Learn More
