Connect Freshchat Classic and Needle to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshchat Classic
Choose an Action
Automatically do this!
Create Collection
Enable Integrations or automations with these events of Freshchat Classic and Needle
Enable Integrations or automations with these events of Freshchat Classic and Needle
Actions
Create a User
Add a new user to Freshchat.
Search a User
Find and get details of all users who meet your search criteria.
Create a Conversation
Start a new chat thread.
Search User
Search a user.
Create Collection
Create a new Collection.
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Needle accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Needle (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Needle. This includes choosing which data fields go into which fields of Needle, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Needle typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Needle. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Needle
Needle is an advanced AI-driven platform designed to enhance business operations through intelligent automation and data-driven insights. It leverages cutting-edge artificial intelligence technologies to streamline processes, improve decision-making, and drive efficiency across various business functions.
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