Connect Freshchat Classic and Not Diamond to Build Intelligent Automations
Enable Integrations or automations with these events of Freshchat Classic and Not Diamond
Enable Integrations or automations with these events of Freshchat Classic and Not Diamond
Actions
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
Route Prompt
Sends the prompt to the /modelSelect endpoint which will return a label for which LLM should be called.
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Frequently Asked Questions
To start, connect both your Freshchat Classic and Not Diamond accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshchat Classic triggers actions in Not Diamond (or vice versa).
Absolutely. You can customize how Freshchat Classic data is recorded in Not Diamond. This includes choosing which data fields go into which fields of Not Diamond, setting up custom formats, and filtering out unwanted information.
The data sync between Freshchat Classic and Not Diamond typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshchat Classic and Not Diamond. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
Learn MoreAbout Not Diamond
Not Diamond is an innovative AI-driven platform designed to provide advanced analytics and insights. It leverages artificial intelligence to help businesses make data-driven decisions, optimize operations, and enhance overall performance. With its cutting-edge technology, Not Diamond offers a comprehensive suite of tools for data analysis, predictive modeling, and strategic planning.
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