Connect Freshdesk and AWS Lambda to Build Intelligent Automations
Enable Integrations or automations with these events of Freshdesk and AWS Lambda
Enable Integrations or automations with these events of Freshdesk and AWS Lambda
Triggers
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Actions
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
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- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Freshdesk and AWS Lambda accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshdesk triggers actions in AWS Lambda (or vice versa).
Absolutely. You can customize how Freshdesk data is recorded in AWS Lambda. This includes choosing which data fields go into which fields of AWS Lambda, setting up custom formats, and filtering out unwanted information.
The data sync between Freshdesk and AWS Lambda typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshdesk and AWS Lambda. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
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About AWS Lambda
AWS Lambda is a compute service that runs your code in response to events and automatically manages the compute resources for you, making it easy to build applications that respond quickly to new information.
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