Connect Freshdesk and Backlog
Integrate Freshdesk with Backlog to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshdesk + Backlog flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Backlog
Automatically do this!
Get all Activities
Get Space Logo
Get Space Notification
Get Space Disk Usage
Get all Projects
Get all Notifications
List all Teams
Get Space Licence
Get List of Recently Viewed Issues
List all Groups
List all Documents
List all Issues
List all User
Get all Activities from Backlog when New Ticket in Freshdesk
Use this flowGet Space Logo from Backlog when New Ticket in Freshdesk
Use this flowGet Space Notification from Backlog when New Ticket in Freshdesk
Use this flowGet Space Disk Usage in Backlog when New Ticket in Freshdesk
Use this flowGet all Projects from Backlog when New Ticket in Freshdesk
Use this flowGet all Notifications from Backlog when New Ticket in Freshdesk
Use this flowList all Teams from Backlog when New Ticket in Freshdesk
Use this flowGet Space Licence from Backlog when New Ticket in Freshdesk
Use this flowGet List of Recently Viewed Issues from Backlog when New Ticket in Freshdesk
Use this flowList all Groups from Backlog when New Ticket in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Backlog.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Backlog
Backlog is a comprehensive project management and collaboration tool designed to help teams organize their work, track progress, and collaborate effectively. It offers features such as task management, bug tracking, version control, and Gantt charts to streamline project workflows.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Backlog accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Backlog as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Backlog. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Backlog, and a separate workflow where Backlog triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Backlog. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Backlog integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
