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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Row Updated
Triggers when an existing row is updated.
Row Created or Updated
Triggers when a new row is created or an existing row is updated.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
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Frequently Asked Questions
To start, connect both your Freshdesk and Baserow accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshdesk triggers actions in Baserow (or vice versa).
Absolutely. You can customize how Freshdesk data is recorded in Baserow. This includes choosing which data fields go into which fields of Baserow, setting up custom formats, and filtering out unwanted information.
The data sync between Freshdesk and Baserow typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshdesk and Baserow. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn MoreAbout Baserow
Baserow is an open-source, no-code database platform that allows users to create, share, and manage databases online without programming.It offers an intuitive spreadsheet-like interface for relational data, with features like API access, permissions, and custom views.Baserow can be self-hosted or used as a hosted service, making it ideal for quickly building internal tools, prototypes, or collaborative databases.
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