Connect Freshdesk and Common Room
Integrate Freshdesk with Common Room to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Add Activity From Third Party Source to Common Room when New Ticket in Freshdesk
Add Contact From Third Party Source in Commonroom when New Ticket in Freshdesk
List Contact Custom Fields from Common Room when New Ticket in Freshdesk
List Activity Types from Common Room when New Ticket in Freshdesk
List Segments from Common Room when New Ticket in Freshdesk
Popular Freshdesk + Common Room flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Common Room
Automatically do this!
Add Activity From Third Party Source
Add Contact From Third Party Source
List Contact Custom Fields
List Activity Types
List Segments
List Tags
Add Activity From Third Party Source to Common Room when New Ticket in Freshdesk
Use this flowAdd Contact From Third Party Source in Commonroom when New Ticket in Freshdesk
Use this flowList Contact Custom Fields from Common Room when New Ticket in Freshdesk
Use this flowList Activity Types from Common Room when New Ticket in Freshdesk
Use this flowList Segments from Common Room when New Ticket in Freshdesk
Use this flowList Tags from Common Room when New Ticket in Freshdesk
Use this flowAdd Activity From Third Party Source to Common Room when New Contact in Freshdesk
Use this flowAdd Contact From Third Party Source in Commonroom when New Contact in Freshdesk
Use this flowList Contact Custom Fields from Common Room when New Contact in Freshdesk
Use this flowList Activity Types from Common Room when New Contact in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Common Room.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Common Room
Common Room is a community intelligence platform designed to help organizations understand, engage, and grow their communities. By aggregating data from various community platforms, it provides insights and analytics to enhance community engagement and drive business outcomes.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Common Room accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Common Room as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Common Room. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Common Room, and a separate workflow where Common Room triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Common Room. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Common Room integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
