Connect Freshdesk and Concord CLM
Integrate Freshdesk with Concord CLM to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Organization in Concord CLM when New Ticket in Freshdesk
Create Executed Document in Concord CLM when New Ticket in Freshdesk
List Organizations in Concord CLM when New Ticket in Freshdesk
List Organization Folders in Concord CLM when New Ticket in Freshdesk
Find Agreements in Concord CLM when New Ticket in Freshdesk
Popular Freshdesk + Concord CLM flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Concord CLM
Automatically do this!
Create Organization
Create Executed Document
List Organizations
List Organization Folders
Find Agreements
Create Organization in Concord CLM when New Ticket in Freshdesk
Use this flowCreate Executed Document in Concord CLM when New Ticket in Freshdesk
Use this flowList Organizations in Concord CLM when New Ticket in Freshdesk
Use this flowList Organization Folders in Concord CLM when New Ticket in Freshdesk
Use this flowFind Agreements in Concord CLM when New Ticket in Freshdesk
Use this flowCreate Organization in Concord CLM when New Contact in Freshdesk
Use this flowCreate Executed Document in Concord CLM when New Contact in Freshdesk
Use this flowList Organizations in Concord CLM when New Contact in Freshdesk
Use this flowList Organization Folders in Concord CLM when New Contact in Freshdesk
Use this flowFind Agreements in Concord CLM when New Contact in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Concord CLM .
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
When a new contract agreement is created
Runs the workflow automatically when a new contract agreement is created in Concord.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Concord CLM
Concord is a full contract lifecycle management platform with drafting, approvals, e-signature and storage - all in one place.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Concord CLM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Concord CLM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Concord CLM . No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Concord CLM , and a separate workflow where Concord CLM triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Concord CLM . Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Concord CLM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
