Full list

Supported Triggers & Actions

Everything you can automate between Freshdesk and Datawrapper.

When this happensTriggers

A trigger is an event that starts a workflow.

New Ticket

New Ticket

Trigger when a new ticket created.

New Contact

New Contact

Trigger when a new contect is cteated.

When a chart is created or updated

When a chart is created or updated

Runs the workflow automatically whenever any chart is created or updated in the account.

Request a new Trigger for Freshdesk

Do thisActions

Action is the task that follows automatically within your Freshdesk integrations.

Create a Contact

Create a Contact

Creates a new contact

Create a Company

Create a Company

Creates a new company

Create Forum Category

Create Forum Category

Create a new forum category

Create a Forum

Create a Forum

Creates a new forum.

Create a Forum Topic

Create a Forum Topic

Creates a new forum topic

Add Notes to a Tickets

Add Notes to a Tickets

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Integrations Freshdesk
Freshdesk + Datawrapper
Freshdesk logo

About Freshdesk

Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.

Learn more
Integrations Datawrapper
Datawrapper + Freshdesk
Datawrapper logo

About Datawrapper

Datawrapper is a powerful tool for creating charts, maps, and tables from your data, making it easy to visualize and share insights. It is designed to help users transform raw data into clear, engaging visualizations that can be embedded in websites or shared across platforms.

Learn more

Frequently Asked Questions

How do I connect Freshdesk and Datawrapper?

Sign up for a free viaSocket account, then authorize both your Freshdesk and Datawrapper accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Datawrapper as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Freshdesk to Datawrapper?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Datawrapper. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Freshdesk triggers actions in Datawrapper, and a separate workflow where Datawrapper triggers actions in Freshdesk. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Freshdesk and Datawrapper. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Freshdesk and Datawrapper integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.