Connect Freshdesk and GitHub
Integrate Freshdesk with GitHub to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshdesk + GitHub flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
GitHub
Automatically do this!
Create Issue
Get Repository Details
Update GitHub Issue
Find Issue
Find Organization
Create Gist
Get File Changes
List Pull Requests
Get File Contents
Create Or Update File
Add Comment to Issue
Add Comment to Commit
Create Inline Comment
List All Repository
List PR Review Comments
Get Pull Request Details
Invite User To Organization
Update pull request
List All Files
Close Pull Request
Remove Member from Organization
Create Issue in GitHub when New Ticket in Freshdesk
Use this flowGet Repository Details from GitHub when New Ticket in Freshdesk
Use this flowUpdate GitHub Issue in GitHub when New Ticket in Freshdesk
Use this flowFind Issue in GitHub when New Ticket in Freshdesk
Use this flowFind Organization in GitHub when New Ticket in Freshdesk
Use this flowCreate Gist on GitHub when New Ticket in Freshdesk
Use this flowGet File Changes in Github when New Ticket in Freshdesk
Use this flowList Pull Requests from GitHub when New Ticket in Freshdesk
Use this flowGet File Contents from GitHub when New Ticket in Freshdesk
Use this flowCreate Or Update File in GitHub when New Ticket in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and GitHub.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
When a new issue is created
Runs the workflow automatically whenever a new issue is created in the repository.
When a new branch or tag is created
Runs the workflow automatically whenever a new branch or tag is created in the repository.
New Release Published
Runs when a new release is published in the selected repository.
Pull Request Opens or Closes
Runs the workflow automatically whenever a pull request is opened or closed in the repository.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About GitHub
GitHub is a developer platform for hosting code, collaborating on software projects, managing issues and pull requests, automating workflows, and securing the software development lifecycle with tools like GitHub Actions and Advanced Security.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and GitHub accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and GitHub as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach GitHub. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in GitHub, and a separate workflow where GitHub triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and GitHub. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and GitHub integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
