Connect Freshdesk and Mux to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
New Contact
Choose an Action
Automatically do this!
Create Assets
Create a Playback ID
Create a Transcription Vocabulary
Delete Transcription Vocabulary
Update Transcription Vocabulary
Delete Asset
Update Asset
Delete Playback ID
Create New Direct Upload URL
Create Asset Track
Ready to use Freshdesk and Mux automations
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- Send for Approval acceptCreate Entry of expensesAdd Step
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- has responseSendDMMessageAdd Step
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Assets Created
Triggered when a new assets created.
Transcription Vocablaries Created
Triggered when the Transcription Vocablaries Created.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
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Frequently Asked Questions
To start, connect both your Freshdesk and Mux accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshdesk triggers actions in Mux (or vice versa).
Absolutely. You can customize how Freshdesk data is recorded in Mux. This includes choosing which data fields go into which fields of Mux, setting up custom formats, and filtering out unwanted information.
The data sync between Freshdesk and Mux typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshdesk and Mux. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn MoreAbout Mux
Mux is a powerful platform designed to provide video infrastructure for developers. It offers tools and APIs to help developers build high-quality video experiences, including video streaming, hosting, and analytics. Mux simplifies the process of integrating video into applications, making it easier for developers to deliver seamless video content to their users.
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