Connect Freshdesk and OneHash CRM
Integrate Freshdesk with OneHash CRM to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Update lead details in OneHash CRM when New Ticket in Freshdesk
Create a record in OneHash CRM when New Ticket in Freshdesk
Find Or Create Lead in OneHash CRM when New Ticket in Freshdesk
Update lead details in OneHash CRM when New Contact in Freshdesk
Create a record in OneHash CRM when New Contact in Freshdesk
Popular Freshdesk + OneHash CRM flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
OneHash CRM
Automatically do this!
Create new lead
Update lead details
Create a record
Find Or Create Lead
Update lead details in OneHash CRM when New Ticket in Freshdesk
Use this flowCreate a record in OneHash CRM when New Ticket in Freshdesk
Use this flowFind Or Create Lead in OneHash CRM when New Ticket in Freshdesk
Use this flowUpdate lead details in OneHash CRM when New Contact in Freshdesk
Use this flowCreate a record in OneHash CRM when New Contact in Freshdesk
Use this flowFind Or Create Lead in OneHash CRM when New Contact in Freshdesk
Use this flowCreate a Contact in Freshdesk when New Record in OneHash CRM
Use this flowCreate a Company in Freshdesk when New Record in OneHash CRM
Use this flowCreate Forum Category in Freshdesk when New Record in OneHash CRM
Use this flowCreate a Forum in Freshdesk when New Record in OneHash CRM
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and OneHash CRM.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
New Record
runs when new record is created
record is created or updated
runs when record is created or updated
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About OneHash CRM
OneHash CRM is a comprehensive customer relationship management platform designed to streamline and enhance the way businesses interact with their customers. It offers a suite of tools to manage customer data, track interactions, and automate sales processes, making it easier for businesses to build and maintain strong customer relationships.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and OneHash CRM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and OneHash CRM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach OneHash CRM. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in OneHash CRM, and a separate workflow where OneHash CRM triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and OneHash CRM. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and OneHash CRM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
