Connect Freshdesk and practitest to Build Intelligent Automations
Enable Integrations or automations with these events of Freshdesk and practitest
Enable Integrations or automations with these events of Freshdesk and practitest
Triggers
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Actions
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
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Automate Social Media Post Creation and Scheduling Across Multiple Platforms
- InstagramInstagram CaptionGenerate ImagePublish Photo with TaggingAdd Step
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Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Freshdesk and practitest accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshdesk triggers actions in practitest (or vice versa).
Absolutely. You can customize how Freshdesk data is recorded in practitest. This includes choosing which data fields go into which fields of practitest, setting up custom formats, and filtering out unwanted information.
The data sync between Freshdesk and practitest typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshdesk and practitest. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
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About practitest
PractiTest QA and test management solution helps users to manage the development and testing process, with an end-to-end approach starting from requirements, creating and running tests, tracking bugs and reporting them to all relevant stakeholders. PractiTest integrates with all leading testing tools such bug tracking (JIRA and others), CI/CD , automation and collaboration tools .
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