Connect Freshdesk and responsesuite
Integrate Freshdesk with responsesuite to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List Surveys in ResponseSuite when New Ticket in Freshdesk
List All Submissions from ResponseSuite when New Ticket in Freshdesk
Get Survey Submissions from ResponseSuite when New Ticket in Freshdesk
List Surveys in ResponseSuite when New Contact in Freshdesk
List All Submissions from ResponseSuite when New Contact in Freshdesk
Popular Freshdesk + responsesuite flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
responsesuite
Automatically do this!
List Surveys
List All Submissions
Get Survey Submissions
List Surveys in ResponseSuite when New Ticket in Freshdesk
Use this flowList All Submissions from ResponseSuite when New Ticket in Freshdesk
Use this flowGet Survey Submissions from ResponseSuite when New Ticket in Freshdesk
Use this flowList Surveys in ResponseSuite when New Contact in Freshdesk
Use this flowList All Submissions from ResponseSuite when New Contact in Freshdesk
Use this flowGet Survey Submissions from ResponseSuite when New Contact in Freshdesk
Use this flowCreate a Contact in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate a Company in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate Forum Category in Freshdesk when New Survey Response in ResponseSuite
Use this flowCreate a Forum in Freshdesk when New Survey Response in ResponseSuite
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and responsesuite.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
New Survey Response
Runs when a new survey response is received for a chosen survey within a configurable lookback period.
New Survey Created
Runs when new survey is created within a selected time window.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About responsesuite
ResponseSuite uses the intelligence of surveys to get more of your customers buying more of your products, more often.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and responsesuite accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and responsesuite as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach responsesuite. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in responsesuite, and a separate workflow where responsesuite triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and responsesuite. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and responsesuite integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
