Connect Freshdesk and Smartlead AI
Integrate Freshdesk with Smartlead AI to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Find Ticket by Id in Freshdesk when Lead Unsubscribed in Smartleadai
Create a Contact in Freshdesk when Lead Category Updated in Smartleadai
Update lead by ID in Smartleadai when New Ticket in Freshdesk
Add Client in Smartleadai when New Ticket in Freshdesk
Delete Campaign By Id in Smartlead AI when New Contact in Freshdesk
Popular Freshdesk + Smartlead AI flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Smartlead AI
Automatically do this!
List all Campaigns
Create Campaign
Get Campaign By Id
Delete Campaign By Id
List all leads by Campaign ID
Fetch Lead Categories
Fetch Lead by email address
Update lead by ID
Add Client
Add leads to a campaign by ID
Add Lead/Domain to Global Block List
Update Campaign Status
Update a lead’s category
Get Campaign Analytics
Get All Email Account
Pause Lead
Resume Lead
Delete Lead By Campaign ID
List All Clients
Find Ticket by Id in Freshdesk when Lead Unsubscribed in Smartleadai
Use this flowCreate a Contact in Freshdesk when Lead Category Updated in Smartleadai
Use this flowUpdate lead by ID in Smartleadai when New Ticket in Freshdesk
Use this flowAdd Client in Smartleadai when New Ticket in Freshdesk
Use this flowDelete Campaign By Id in Smartlead AI when New Contact in Freshdesk
Use this flowUpdate a lead’s category in Smartlead AI when New Contact in Freshdesk
Use this flowCreate a Contact in Freshdesk when Lead Unsubscribed in Smartleadai
Use this flowUpdate Ticket in Freshdesk when Lead Unsubscribed in Smartleadai
Use this flowList all Campaigns in Smartleadai when New Ticket in Freshdesk
Use this flowCreate Campaign in Smartleadai when New Ticket in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Smartlead AI.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Lead Unsubscribed
Triggers when a lead is unsubscribed
Lead Category Updated
Triggers when a lead category is updated
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Smartlead AI
Smartlead AI is a cutting-edge platform designed to revolutionize lead generation and management using artificial intelligence. It offers advanced tools to automate and optimize the process of acquiring and nurturing leads, making it an essential tool for businesses looking to enhance their marketing and sales strategies.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Smartlead AI accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Smartlead AI as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Smartlead AI. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Smartlead AI, and a separate workflow where Smartlead AI triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Smartlead AI. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Smartlead AI integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
