Connect Freshdesk and Uptime.com to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
New Contact
Choose an Action
Automatically do this!
- Request a new Action for Uptime.com
Enable Integrations or automations with these events of Freshdesk and Uptime.com
Enable Integrations or automations with these events of Freshdesk and Uptime.com
Triggers
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Actions
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
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- text is aiReplytoCommentSend a Private ReplyAdd Step
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- multi keyword matchcmntdqJzLMYSReplytoCommentMultiKeywordAdd Step
Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
- Send for rejectMail for RejectionAdd Step
Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Freshdesk and Uptime.com accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshdesk triggers actions in Uptime.com (or vice versa).
Absolutely. You can customize how Freshdesk data is recorded in Uptime.com. This includes choosing which data fields go into which fields of Uptime.com, setting up custom formats, and filtering out unwanted information.
The data sync between Freshdesk and Uptime.com typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshdesk and Uptime.com. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn MoreAbout Uptime.com
Uptime.com is a comprehensive website monitoring service that ensures your website is always up and running smoothly. It provides real-time alerts and detailed reports on website performance, helping businesses maintain optimal uptime and quickly address any issues that arise.
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