Connect Freshsales Suite and Groove
Integrate Freshsales Suite with Groove to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create New in Groove when Contact Created in Freshsales Suite
Change Ticket State in Groove when Contact Created in Freshsales Suite
Reopen Ticket in Groove when Contact Created in Freshsales Suite
Close Ticket in Groove when Contact Created in Freshsales Suite
Change Assigned Agent in Groove when Contact Created in Freshsales Suite
Popular Freshsales Suite + Groove flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshsales Suite
When this happens...
Contact Created
Deal Updated
New Deal Created
Contact Updated
Choose an action
Groove
Automatically do this!
Create New
Change Ticket State
Reopen Ticket
Close Ticket
Change Assigned Agent
Create New in Groove when Contact Created in Freshsales Suite
Use this flowChange Ticket State in Groove when Contact Created in Freshsales Suite
Use this flowReopen Ticket in Groove when Contact Created in Freshsales Suite
Use this flowClose Ticket in Groove when Contact Created in Freshsales Suite
Use this flowChange Assigned Agent in Groove when Contact Created in Freshsales Suite
Use this flowCreate New in Groove when Deal Updated in Freshsales Suite
Use this flowChange Ticket State in Groove when Deal Updated in Freshsales Suite
Use this flowReopen Ticket in Groove when Deal Updated in Freshsales Suite
Use this flowClose Ticket in Groove when Deal Updated in Freshsales Suite
Use this flowChange Assigned Agent in Groove when Deal Updated in Freshsales Suite
Use this flowSupported Triggers & Actions
Everything you can automate between Freshsales Suite and Groove.
When this happensTriggers
A trigger is an event that starts a workflow.
Contact Created
Runs when a contact is created in the selected view
Deal Updated
Runs when a deal is updated within the selected recent time frame.
New Deal Created
Runs when a new deal is created in Freshsales Suite.
Contact Updated
Runs when an existing contact is updated.
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Do thisActions
Action is the task that follows automatically within your Freshsales Suite integrations.
Update Account
Update an existing account
Create Deal
Create a new deal.
Create Task
Creates a new task in Freshsales Suite.
Update Deal
Update an existing deal.
Add Note to Contact
Add a note to a contact.
Find User
Search an existing User with the matching email ID.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshsales Suite
Freshsales Suite is a comprehensive CRM solution that combines sales, marketing, and support functionalities into one unified platform. It helps businesses streamline their sales processes, manage customer relationships, and improve overall efficiency.
Learn more
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshsales Suite and Groove accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshsales Suite and Groove as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Groove. No coding required.
Yes. You can set up a workflow where Freshsales Suite triggers actions in Groove, and a separate workflow where Groove triggers actions in Freshsales Suite. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshsales Suite and Groove. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshsales Suite and Groove integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
