Connect Freshservice and Alai to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Alai
Enable Integrations or automations with these events of Freshservice and Alai
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Presentation
Create a slide deck from your input text and configuration (title, theme, slide count, images, language, tone) and return a shareable presentation link and ID.
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Frequently Asked Questions
To start, connect both your Freshservice and Alai accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Alai (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Alai. This includes choosing which data fields go into which fields of Alai, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Alai typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Alai. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Alai
Alai is a cutting-edge platform designed to enhance productivity and streamline workflows through advanced AI tools. It offers innovative solutions for businesses looking to leverage artificial intelligence for improved efficiency and decision-making.
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