Connect Freshservice and Base64.ai to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Base64.ai
Enable Integrations or automations with these events of Freshservice and Base64.ai
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Scan a document by URL
Scans a document that is provided by a URL or Hydrate File. File can be an image (jpeg, png etc.), PDF, zip or an office document (.doc, .docx, etc.).
Scan a Document by Bytes
Scans a document that is provided by a string of bytes (e.g. data:image/png;base64,iVBORw0KGgoAAAANSUhEU...). File can be an image (jpeg, png etc.), PDF, zip or an office document (.doc, .docx, etc.).
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Frequently Asked Questions
To start, connect both your Freshservice and Base64.ai accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Base64.ai (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Base64.ai. This includes choosing which data fields go into which fields of Base64.ai, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Base64.ai typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Base64.ai. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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