Connect Freshservice and Box
Integrate Freshservice with Box to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshservice + Box flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshservice
When this happens...
- Request a new Trigger for Freshservice
Choose an action
Box
Automatically do this!
Create Folder
Add Comment to file
Add Task to File
Add User as Collaborator
Move/Copy file
Create Requestor in Freshservice when New Event in Box
Use this flowAdd Notes to a Ticket in Freshservice when New Event in Box
Use this flowCreate Ticket in Freshservice when New Event in Box
Use this flowCreate Requestor in Freshservice when New File in Box
Use this flowAdd Notes to a Ticket in Freshservice when New File in Box
Use this flowCreate Ticket in Freshservice when New File in Box
Use this flowCreate Requestor in Freshservice when New Folder in Box
Use this flowAdd Notes to a Ticket in Freshservice when New Folder in Box
Use this flowCreate Ticket in Freshservice when New Folder in Box
Use this flowCreate Requestor in Freshservice when Task Assigned to you in Box
Use this flowSupported Triggers & Actions
Everything you can automate between Freshservice and Box.
When this happensTriggers
A trigger is an event that starts a workflow.
New Event
Triggered when a new event is performed.
New File
Trigger when a new file add to folder.
New Folder
Triggers when you add a new folder
Task Assigned to you
Triggered when you are assigned a task
New Comment
Triggers when someone comments on a file in a folder you own/collaborate on.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Folder
Create a new folder at the path you specify
Add Comment to file
Adds a new comment to a file
Add Task to File
Adds a task to a file
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn moreAbout Box
Box is a cloud-based content management and file-sharing platform designed for businesses and individuals. It enables users to store, share, and collaborate on documents and files securely. Box is widely used for document management, file sharing, and team collaboration in both small businesses and large enterprises.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshservice and Box accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshservice and Box as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Box. No coding required.
Yes. You can set up a workflow where Freshservice triggers actions in Box, and a separate workflow where Box triggers actions in Freshservice. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshservice and Box. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshservice and Box integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
