Connect Freshservice and Guru
Integrate Freshservice with Guru to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Requestor in Freshservice when Card Created in Guru
Add Notes to a Ticket in Freshservice when Card Created in Guru
Create Ticket in Freshservice when Card Created in Guru
Create Requestor in Freshservice when New Folder Created in Guru
Add Notes to a Ticket in Freshservice when New Folder Created in Guru
Popular Freshservice + Guru flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshservice
When this happens...
- Request a new Trigger for Freshservice
Choose an action
Guru
Automatically do this!
Create Card
Update Card
Delete Card
Ask a Question
Find answers
Create Requestor in Freshservice when Card Created in Guru
Use this flowAdd Notes to a Ticket in Freshservice when Card Created in Guru
Use this flowCreate Ticket in Freshservice when Card Created in Guru
Use this flowCreate Requestor in Freshservice when New Folder Created in Guru
Use this flowAdd Notes to a Ticket in Freshservice when New Folder Created in Guru
Use this flowCreate Ticket in Freshservice when New Folder Created in Guru
Use this flowCreate Requestor in Freshservice when New Folder Updated in Guru
Use this flowAdd Notes to a Ticket in Freshservice when New Folder Updated in Guru
Use this flowCreate Ticket in Freshservice when New Folder Updated in Guru
Use this flowCreate Requestor in Freshservice when Folder Deleted in Guru
Use this flowSupported Triggers & Actions
Everything you can automate between Freshservice and Guru.
When this happensTriggers
A trigger is an event that starts a workflow.
Card Created
Trigger when a user creates a card.
New Folder Created
Trigger when a new Folder/Board Created.
New Folder Updated
Runs when Folder/board is updated
Folder Deleted
Trigger when a new Folder/Board Deleted.
Folder To Pdf Created
Trigger when a Folder/Board To Pdf Created.
Folder Viewed
Trigger when an existing Folder/Board Viewed.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Card
Creates a new Card.
Update Card
Updates the created card.
Delete Card
Deletes an existing card.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
Trusted by Thousands. Recognized by the Best.
Recognized by leading review platforms and trusted by 10,000+ businesses worldwide.
From idea to automation.
AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
Learn More About Automation
How viaSocket Works | A Complete Guide
Discover viaSocket, an AI-powered workflow automation platform with 2,300+ integrations. Learn what it is, how it works, and how to set up no-code automated workflows.
5 Simple Automation Hacks to Make Your Team Free
Five practical automation hacks to cut repetitive tasks and boost productivity using viaSocket, covering lead generation, onboarding, accounting, support, and HR.
What is Workflow Automation - Definition, Importance & Benefits | A Complete Guide
Explore workflow automation: its definition, benefits, how it works, real-world examples, and how to automate with viaSocket.
What are Webhooks - Definition, Working, Usage & Examples | A Complete Guide
Discover what webhooks are, how they work, and when to use them. Compare push-based webhooks with APIs and polling, with practical examples and ViaSocket integration.
viaSocket Support
We're here to help
Instant answers
AI assistant available 24/7
Expert support
Connect with our specialists
Trusted & secure
Your data is safe with us
Start automating Freshservice and Guru free
No credit card required. Set up your first workflow in minutes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn moreAbout Guru
Guru is an AI-powered knowledge platform that unifies enterprise search, an internal wiki, and an intranet to deliver fast, trusted answers inside everyday workflows. It connects to tools like Google Drive, Slack, Microsoft Teams, and more to retrieve content, applies permissions-aware AI to surface context-rich responses, and helps teams keep information current through expert verification and automated reminders. The platform includes role-aware AI agents, customizable pages, and granular access controls so organizations can centralize knowledge, reduce time spent searching, and share accurate, on-brand information across departments.
Learn more
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshservice and Guru accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshservice and Guru as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Guru. No coding required.
Yes. You can set up a workflow where Freshservice triggers actions in Guru, and a separate workflow where Guru triggers actions in Freshservice. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshservice and Guru. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshservice and Guru integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.