
When this happens...

Automatically do this!
Create a Summary
When this happensTriggers
A trigger is an event that starts a workflow.
Triggered when you creates a summary and hit save, this will gets triggered.
Action is the task that follows automatically within your Freshservice integrations.
Creates a new support ticket in Freshservice.
Adds a note to an existing ticket to provide additional information.
Allows you to create a Requester in Freshservice for your support domain.
Creates a summary of a given url.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Freshservice and inksprout accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in inksprout (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in inksprout. This includes choosing which data fields go into which fields of inksprout, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and inksprout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and inksprout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
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