Connect Freshservice and Mastodon to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Delete Status
Post New Status
Search Post
Favourite a Status
Unfavourite Status
Reblog Status
Unreblog Status
Bookmark Status
Unbookmark Status
Mute Conversation
Unmute Conversation
Pin a Status
Unpin a Status
Update Status
Search Notification
Dismiss Notification
Create a List
Update List
Search List
Delete List
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Status Posted
Triggered whenever a new status is posted
Status Updated
Triggers whenever one of your statuses is edited or updated.
New Notification Received
Triggers when a new notification is received.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Ticket
Creates a new support ticket in Freshservice.
Add Note to Ticket
Adds a note to an existing ticket to provide additional information.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Delete Status
Removes one of your previously published posts (Toots) from your profile and timeline.
Post New Status
Publish a new status with text or media to Mastodon.
Search Post
Search a specific post by its Id.
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Frequently Asked Questions
To start, connect both your Freshservice and Mastodon accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Mastodon (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Mastodon. This includes choosing which data fields go into which fields of Mastodon, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Mastodon typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Mastodon. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Mastodon
Mastodon is a decentralized social media platform that allows users to create and join communities, share content, and engage in discussions. It offers a unique approach to social networking by providing a federated network where users can choose their own servers and have more control over their data and interactions.
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