Connect Freshservice and My Dukaan to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Add Customer
Get all Orders
Create Category
Add Product
Create Discount Coupon
Create Warehouse
Create a Customer Tag
Search Product
Search Category
Get all Inventory Products
Ready to use Freshservice and My Dukaan automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Add Customer
Add a new customer to your store (requires an email or mobile number).
Get all Orders
Get a list of orders.
Create Category
Add a new product category to your store.
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Frequently Asked Questions
To start, connect both your Freshservice and My Dukaan accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in My Dukaan (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in My Dukaan. This includes choosing which data fields go into which fields of My Dukaan, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and My Dukaan typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and My Dukaan. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout My Dukaan
Dukaan is a platform that enables businesses to create and manage their online stores with ease. It provides tools for setting up an eCommerce website, managing products, processing payments, and handling orders, all without requiring any technical expertise.
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