Freshservice

IT Management, Customer Support

Slack

communication and collaboration tools., Communication

Integrations Freshservice Slack

Create integrations between Freshservice and Slack

Enable Integrations or automations with these events of Freshservice and Slack

Actions and Triggers

Create Ticket

Creates a new support ticket in Freshservice.

Add Note to Ticket

Adds a note to an existing ticket to provide additional information.

Create Requestor

Allows you to create a Requester in Freshservice for your support domain.

Send Message

Set Status

Set Slack status

Delete a Message

Action to delete a message in a Slack channel

Send a message as a bot

Send Interactive messages

This action is built for human intervention purpose to get user input for running flow. although the functionality is also workingh in send message action

Send Block/buttons/Intractive message using AI

Send Block, buttons, or slack form using AI

View_open BlockKit Modal using JSON

Open Model as a response or any BlockKit action

Chat_update slack block or message using messageTs

Update your open or any other chat message using messageTs

Retrieve a message from a channel using messageTs

Fetch the original message dynamically when handling modal submissions.

Get Channel Details

Retrieve detailed information about a specific Slack channel.

Send Message

Send a simple message to a Slack channel

Close Slack Channel

This action allows you to close a specified Slack channel.

Send Message

Send a message to a Slack channel or user

Close Channel

This action closes a selected Slack channel.

Send Bingage Lead to Slack

Send Bingage digital-contact form lead to a Slack channel

create channel by city name

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Frequently Asked Questions

Is there a limit to the number of apps I can integrate through viaSocket?

No, viaSocket does not impose a limit on the number of apps you can integrate. You can connect as many apps as needed to create comprehensive workflows and streamline your business processes.

Can I automate complex multi-step workflows across thousands of apps with viaSocket?

Absolutely! viaSocket supports the creation of complex workflows with multiple steps, conditional logic, and branching pathways across thousands of integrated apps. Whether you need to automate approval processes, trigger actions based on specific criteria, or organize a series of events, viaSocket offers the flexibility and functionality to meet your automation needs, no matter how complex.

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Can I monitor the performance of integrations and troubleshoot issues?

Yes, viaSocket provides monitoring tools and dashboards that allow users to track the performance of integrations in real-time. You can view metrics such as data transfer rates, error logs, and integration status to identify and troubleshoot any issues that may arise.

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How does viaSocket ensure the security of data exchanged between integrated apps?

Security is a top priority for viaSocket. All data transferred between various apps through viasocket is encrypted using industry-standard protocols to ensure confidentiality and integrity. viaSocket also employs robust authentication mechanisms to prevent unauthorized access and protect sensitive information.