Connect Freshservice and Text-Em-All to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Freshservice
Choose an Action
Automatically do this!
Add New Contact
Create Contact Group
Delete Group
Remove Contact From Group
Send Text Broadcast
Send Text Message
List Contacts
Ready to use Freshservice and Text-Em-All automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Outbound Text Sent
runs when new outbound text is sent
New Text Received
runs when New Text Received
Broadcast Status Changes
runs when Broadcast Status Changes
Do thisActions
Action is the task that follows automatically within your Freshservice integrations.
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Add New Contact
Adds a contact and assigns them to selected groups.
Create Contact Group
Create a new contact group
Delete Group
Delete a group from Text-Em-All.
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Frequently Asked Questions
To start, connect both your Freshservice and Text-Em-All accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Text-Em-All (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Text-Em-All. This includes choosing which data fields go into which fields of Text-Em-All, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Text-Em-All typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Text-Em-All. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Text-Em-All
Text-Em-All is a powerful communication platform designed to streamline mass messaging through text and voice. Ideal for businesses and organizations looking to efficiently reach large groups, it offers features for automated notifications, reminders, and alerts.
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