Connect Freshservice and Webex to Build Intelligent Automations
Enable Integrations or automations with these events of Freshservice and Webex
Enable Integrations or automations with these events of Freshservice and Webex
Actions
Create Requestor
Allows you to create a Requester in Freshservice for your support domain.
Add Notes to a Ticket
Creates a ticket approval request.
Create Ticket
Create a Freshservice support ticket with subject, description, requester email, priority, status, and optional fields.
Create Contact List
Creates a new contact list in Webex Interact.
List Senders
Show the list of senders available in Webex Interact.
Delete List
Deletes a contact list from Webex Interact.
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Frequently Asked Questions
To start, connect both your Freshservice and Webex accounts to viaSocket. Once connected, you can set up a workflow where an event in Freshservice triggers actions in Webex (or vice versa).
Absolutely. You can customize how Freshservice data is recorded in Webex. This includes choosing which data fields go into which fields of Webex, setting up custom formats, and filtering out unwanted information.
The data sync between Freshservice and Webex typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Freshservice and Webex. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Freshservice
Integrate with Freshservice to streamline IT services and manage incidents, changes, assets, and more efficiently.
Learn MoreAbout Webex
Multi-channel messaging platform for businesses that supports SMS and WhatsApp campaigns, templates, two-way messaging and real-time reporting. Provides developer-friendly REST APIs, shortlinks, scheduling and campaign automation for transactional and marketing communication.
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