Connect FuseDesk and Authress to Build Intelligent Automations

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FuseDesk

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Authress

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Contact Updated

Contact Updated

Triggers when a contact is updated in FuseDesk

Contact Created

Contact Created

Triggers when a contact is created in FuseDesk

Case Created

Case Created

Triggers when a new FuseDesk case is created.

Case Updated

Case Updated

Triggers when a new FuseDesk case is updated.

Case Closed

Case Closed

Triggers when a FuseDesk case has been resolved and marked as Closed

Department Added

Department Added

Triggers when a Department is Added.

Do thisActions

Action is the task that follows automatically within your FuseDesk integrations.

Create Contact

Create Contact

Creates a Contact

Create FuseDesk Case

Create FuseDesk Case

Create a new FuseDesk Case

Update Contact

Update Contact

Updates a Contact

Update FuseDesk Case

Update FuseDesk Case

Updated an existing FuseDesk Case.

Find a Contact

Find a Contact

Finds a Contact Optionally, create a contact if none are found.

List Case

List Case

Gets all case.

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Frequently Asked Questions

How do I start an integration between FuseDesk and Authress?

To start, connect both your FuseDesk and Authress accounts to viaSocket. Once connected, you can set up a workflow where an event in FuseDesk triggers actions in Authress (or vice versa).

Can we customize how data from FuseDesk is recorded in Authress?

Absolutely. You can customize how FuseDesk data is recorded in Authress. This includes choosing which data fields go into which fields of Authress, setting up custom formats, and filtering out unwanted information.

How often does the data sync between FuseDesk and Authress?

The data sync between FuseDesk and Authress typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from FuseDesk to Authress?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between FuseDesk and Authress?

Yes, you can set conditional logic to control the flow of data between FuseDesk and Authress. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

FuseDesk

About FuseDesk

FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.

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Authress

About Authress

Authress is a powerful authentication and authorization platform that provides secure access management solutions for applications. It simplifies the process of managing user identities and permissions, ensuring that only authorized users can access specific resources.

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