
When this happens...
Contact Updated
Contact Created
Case Created
Case Updated
Case Closed
Department Added
Rep Added
Rep Updated
Department Update

Automatically do this!
Enable Integrations or automations with these events of FuseDesk and Morning Metrics
Triggers when a contact is updated in FuseDesk
Triggers when a contact is created in FuseDesk
Triggers when a new FuseDesk case is created.
Triggers when a new FuseDesk case is updated.
Triggers when a FuseDesk case has been resolved and marked as Closed
Triggers when a Department is Added.
Creates a Contact
Create a new FuseDesk Case
Updates a Contact
Updated an existing FuseDesk Case.
Finds a Contact Optionally, create a contact if none are found.
Gets all case.
Explore more automations built by businesses and experts

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your FuseDesk and Morning Metrics accounts to viaSocket. Once connected, you can set up a workflow where an event in FuseDesk triggers actions in Morning Metrics (or vice versa).
Absolutely. You can customize how FuseDesk data is recorded in Morning Metrics. This includes choosing which data fields go into which fields of Morning Metrics, setting up custom formats, and filtering out unwanted information.
The data sync between FuseDesk and Morning Metrics typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between FuseDesk and Morning Metrics. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
FuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
Learn MoreMorning is a platform that allows you to trigger workflows as your metrics change.
Learn More