Connect GF and Freshchat Classic to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Form Response
Runs when a new response is submitted to the selected Google Form.
Do thisActions
Action is the task that follows automatically within your GF integrations.
Create a User
Add a new user to Freshchat.
Search Users
Find users by email, name, phone number, or reference ID and return matching user records. Supports pagination and sorting.
Create a conversation
Creates a new conversation.
Search User
Search a user.
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Frequently Asked Questions
To start, connect both your GF and Freshchat Classic accounts to viaSocket. Once connected, you can set up a workflow where an event in GF triggers actions in Freshchat Classic (or vice versa).
Absolutely. You can customize how GF data is recorded in Freshchat Classic. This includes choosing which data fields go into which fields of Freshchat Classic, setting up custom formats, and filtering out unwanted information.
The data sync between GF and Freshchat Classic typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between GF and Freshchat Classic. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About GF
Web-based tool at docs.google.com/forms for creating, editing, and publishing forms, surveys, and quizzes. Programmatic access is provided through the Google Forms API (forms.googleapis.com) to create/update forms, retrieve responses, and manage watches/notifications.
Learn MoreAbout Freshchat Classic
Freshchat is a modern messaging software designed to help businesses engage with their customers through various communication channels. It offers features like live chat, chatbots, and in-app messaging to enhance customer support and improve customer experience.
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