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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Form Response
Runs when a new response is submitted to the selected Google Form.
New Organization
Triggers when a new organization is created.
New User
Triggers when a new user is created.
New Group
Triggers when a new group is created.
Updated Ticket
Triggers when an existing ticket is updated.
New View
Triggers when a new view is created.
Do thisActions
Action is the task that follows automatically within your GF integrations.
Find a User
Finds an existing user by query
Find an Agent
Finds an existing Agent by query
Find an Organization
Finds an existing organization by query
Find Tickets
Finds an existing ticket by query.
Find Latest Comment
Find the latest comment on a ticket
Add Comment to Ticket
Add comment to an existing ticket
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Frequently Asked Questions
To start, connect both your GF and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in GF triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how GF data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between GF and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between GF and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About GF
Web-based tool at docs.google.com/forms for creating, editing, and publishing forms, surveys, and quizzes. Programmatic access is provided through the Google Forms API (forms.googleapis.com) to create/update forms, retrieve responses, and manage watches/notifications.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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