Connect Gmail and Zendesk Support to Build Intelligent Automations
Choose a Trigger
When this happens...
New mail matches your specified search criteria
New Email
New Attachment
New Starred Email
Choose an Action
Automatically do this!
Find a User
Find an Agent
Find an Organization
Find Tickets
Find Latest Comment
Add Comment to Ticket
Add Tags to Ticket
Create an Organization
Create a User
Remove Tag from Ticket
Update Ticket
Create Ticket
Use the Built-in Integrations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New mail matches your specified search criteria
Triggers when a new email matches your specified search criteria.
New Email
Triggers when a new email appears in the specified mailbox(label).
New Attachment
Triggers when you receive a new attachment in the specified mailbox(label).
New Starred Email
Triggers when a new email appears in the STARRED mailbox(label).
New Organization
Trigger when new ogranization created
New User
Triggers when a new user is created.
Do thisActions
Action is the task that follows automatically within your Gmail integrations.
Send Mail
Sends a new email message using your Gmail account.
Find all Mail by label Id and Sender Email
find all mails filter by label Id and sender email.
Get all Mail
Retrieve all emails from the inbox.
Remove Label From Email
Remove a label from an email message.
Add Label to Email
Add a label to an email message.
Reply to Email
Send a reply to an email message.
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Frequently Asked Questions
To start, connect both your Gmail and Zendesk Support accounts to viaSocket. Once connected, you can set up a workflow where an event in Gmail triggers actions in Zendesk Support (or vice versa).
Absolutely. You can customize how Gmail data is recorded in Zendesk Support. This includes choosing which data fields go into which fields of Zendesk Support, setting up custom formats, and filtering out unwanted information.
The data sync between Gmail and Zendesk Support typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gmail and Zendesk Support. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gmail
Gmail is a free email service developed by Google. It allows users to send and receive emails, manage their inbox, and organize their communications efficiently. With features like spam filtering, search capabilities, and integration with other Google services, Gmail is a powerful tool for personal and professional communication.
Learn MoreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
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