
When this happens...
New Review Posted

Automatically do this!
Create Contact
Create FuseDesk Case
Update Contact
Update FuseDesk Case
Find a Contact
List Case
List Unassigned Emails
List Trashed Emails
List All Reps
List Case Tags
List Active Departments
List Departments
List Archived Departments
List Webhooks
List Chats
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When this happensTriggers
A trigger is an event that starts a workflow.
Runs when a new review is posted on your Google Business Profile.
Triggers when a contact is updated in FuseDesk
Triggers when a contact is created in FuseDesk
Triggers when a new FuseDesk case is created.
Triggers when a new FuseDesk case is updated.
Triggers when a FuseDesk case has been resolved and marked as Closed
Action is the task that follows automatically within your Google Business Profile integrations.
Creates a new event post on your Google Business Profile.
creates a reply for a specified review.
get all review for business account.
Update a Google Business Profile Event post .
Creates a Contact
Create a new FuseDesk Case

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Google Business Profile and FuseDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Business Profile triggers actions in FuseDesk (or vice versa).
Absolutely. You can customize how Google Business Profile data is recorded in FuseDesk. This includes choosing which data fields go into which fields of FuseDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Google Business Profile and FuseDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Business Profile and FuseDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Google Business Profile is a tool that allows businesses to manage their online presence across Google, including Search and Maps. By verifying and editing your business information, you can help customers find you and tell them the story of your business.
Learn MoreFuseDesk is an integrated Help Desk and Messaging Platform for sales and customer support case management.
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