Connect Google Drive and Zendesk Support
Integrate Google Drive with Zendesk Support to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
List All Tickets from Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Add Comment to Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Add Tags to Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Create Or Update Organization in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Create or Update Customer in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Popular Google Drive + Zendesk Support flows
Start from a real workflow other teams are already running.
Choose a trigger
Google Drive
When this happens...
New or Updated File in specific folder
Choose an action
Zendesk Support
Automatically do this!
List All Tickets
Add Comment to Ticket
Add Tags to Ticket
Create Or Update Organization
Create or Update Customer
Remove Tags From Ticket
Update Ticket
Create Ticket
Find Latest Ticket Comment
List Ticket Comments
List Agents
Find or List Groups
Delete Customers
List All Organizations
List All Customers
List All Tickets from Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowAdd Comment to Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowAdd Tags to Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowCreate Or Update Organization in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowCreate or Update Customer in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowRemove Tags From Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowUpdate Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowCreate Ticket in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowFind Latest Ticket Comment in Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowList Ticket Comments from Zendesk Support when New or Updated File in specific folder in a specific folder on Google Drive
Use this flowSupported Triggers & Actions
Everything you can automate between Google Drive and Zendesk Support.
When this happensTriggers
A trigger is an event that starts a workflow.
New or Updated File in specific folder
Return files that were created or modified in a specified Google Drive folder within the configured time window.
New Organization Created or Updated
Runs when organization changes
New Customer Created or Updated
Runs when a new user is created in Zendesk Support.
Tag Added To Customer
Runs when tag is added to Customer
New Group Is Created
Runs when new group is created
New Ticket Created or Updated
Runs when an existing Ticket Created or Updated
Do thisActions
Action is the task that follows automatically within your Google Drive integrations.
Create a new sheet or doc or slide
Create a new Google Docs document, Sheet, or Slide in Google Drive and optionally save it to a chosen folder.
Create Folder
Create a new folder in Google Drive. Optionally specify a parent folder to place it inside.
Share File
Grant a specific user or anyone access to a Google Drive file as Viewer, Commenter, or Editor.
Copy a File
Make a copy of a Google Drive file into a selected folder, optionally giving it a new name.
List Files
Get files from Drive or folder
Share File With Anyone
Make a file accessible via a shareable link and set access level (Viewer, Commenter, Editor).
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Google Drive
Google Drive is a secure cloud storage and file collaboration platform that lets users store, share, organize, sync, and collaborate on files from anywhere, including documents, spreadsheets, PDFs, and other file types.
Learn moreAbout Zendesk Support
Zendesk Support is a customer service platform designed to create better customer relationships. It lets businesses offer support, scale with self-service options, and differentiate with proactive engagement.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Google Drive and Zendesk Support accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Google Drive and Zendesk Support as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Zendesk Support. No coding required.
Yes. You can set up a workflow where Google Drive triggers actions in Zendesk Support, and a separate workflow where Zendesk Support triggers actions in Google Drive. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Google Drive and Zendesk Support. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Google Drive and Zendesk Support integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
